Complaints Process
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provide to you then you should inform us immediately so that we can do our best to resolve the problem for you. In the first instance it may be helpful to contact the individual who is working on your case to discuss any concerns and we will do our best to resolve any issues at this stage but if this fails to resolve matters then please contact Stirling Haliday or Nilu Bhatti .
What happens if I don’t agree with your views on the complaint?
If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from lawyers. Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- No more than one year from the date of the act or omission being complained about; or
- No more than one year from the date when you should have realised that there was cause for complaint;
And
- Within six months of receiving a final response to your complaint.
If you would like more information about the Legal Ombudsman you can find details here: www.legalombudsman.org.uk You can call them on 0300 555 0333, email them at enquiries@legalombudsman.org.uk or write to them by post at The Legal Ombudsman PO Box 6167 Slough SL1 0EH.