Our Complaints Procedure Our Complaints Procedure Our Complaints Procedure Our Complaints Procedure Our Complaints Procedure

Our Complaints Procedure

We are confident of providing a high-quality service in all respects. If, however you have any queries or concerns about our work for you, we would ask that you raise them in the first instance with the fee earner dealing with your matter. If that does not resolve the problem to your satisfaction, or you would prefer not to speak to that fee earner, then please contact our Senior Partner, Stirling Halliday or in his place, Nilu Bhatti.

Clearly we seek to resolve any problems that may arise concerning the provision of our services at the earliest opportunity and therefore it is important that, if difficulties arise, you immediately raise any concerns you have with us.

If we are unable to resolve the matter in-house, you have the right to notify The Legal Ombudsman, subject always to our having been given the opportunity to address your complaint. You can make your application within 28 days of the complaint process in-house being completed.

Legal Ombudsman Contact Details
PO Box 6806, Wolverhampton, WV1 9WJ
email – enquiries@legalombudsman.co.uk
Telephone 0300 555 0333